Technical Operations Support Analyst in Gauteng - Mass Staffing Projects

Mass Staffing Projects

Mass Staffing Projects is a ‘Specialist Recruitment Agency’ that as the name suggests, focuses on mass hiring solutions. Mass Staffing Projects does Contract Staffing & Temporary Employment Services (TES) as well as Permanent Recruitment, mainly on large projects for our clients who require a large amount of quality staff, quickly. The company Specializes in Mechanical, Civil & Structural Engineering; Construction; Mining; Manufacturing; Trade & Technical & IT Software Engineering; Oil & Gas as well as Logistics and Supply Chain Recruiter from sector Internet / new media, located in Gauteng, From 1 to 10 workers

    About this job ad 15 January


  • City of Johannesburg, Gauteng
  • Description

  • Job Description
    The Technical Operations Support Analyst is required to perform operations, configuration and maintenance on production systems. The Technical Operations Support Analyst will be responsible for problem tracking, management and reporting as well as internal server maintenance.
    The main Key Performance Areas are as follows:
    • Perform operations, configuration and maintenance on production systems
    • Track, manage and report on incidents
    • Conduct SQL scripting and DB maintenance
    • Identify enhancements to improve supportability, operability or performance of systems
    • Ensure SLAs are met for external and internal clients
    • Maintain the internal servers and perform day-to-day IT admin tasks
    • Provide after-hours support according to a standby schedule
    The Technical Operations Support Analyst must display the following critical competencies:
    • Self-starter; proactive; flexible and determined
    • Ability to work under pressure, tight deadlines and frequently changing requirements
    • Client focussed; an advocate for the company
    • Excellent communicator (written and verbal) - liaising between Internal and External customers, Tech Ops, ITO and R & D teams
    • Become knowledgeable in the company's product suite
    • Ability to work independently
    • Process driven; good at analysing requirements
    • Must have technical experience - for example, be able to run simple SQL queries
    • Must have a ‘can-do' attitude; have the flexibility required to work in a small team; and be able to shoulder the responsibility of this key role
    Education & Qualifications:
    • Microsoft SQL Management Studio
    • SQL Database Maintenance
    • Support and Configuration of Java Applications
    • Application monitoring support
    • Microsoft Office (Advanced)
    • Knowledge of MS SQL utilities e.g. Scheduled Jobs, Store Procedures, Indexing etc
    • Knowledge of Windows operating systems
    • Previous production system support work
    • Strong analytical and problem solving skills
    • Ability to adapt to changes and learn quickly
    • Capacity to work under pressure
    • Ability to share knowledge and contribute to a team
    • IT admin experience
    • The ability to identify product gaps and liaise with development and architecture teams to outline requirements
    • Telecommunications Industry experience highly beneficial

  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No


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