Technical Support Advisor Pre/ Post Sales Airport Industrial Cape Town

City of Cape Town, Western Cape 5 September

Frogg Recruitment SA

  • Description

    Our Client a reseller wholesaler of Solar PV equipment / Electrical products in Cape Town is looking for a Pre / Post Technical Support Advisor (Office Based) to target the South African Markets The pre and post technical support advisor will offer pre- and post-sales advise remote technical support to installer and reseller customers which bought and use their products. We require a strong Technical Support Advisor with good all-rounder theoretical and practical knowledge of Solar PV systems and or electrical products to join a growing team providing excellent advice and support to a large database of customers across residential grid-tied, storage, commercial and off-grid applications.

    Salary: R 23,000 plus commission must be able to work 08:00am to 05:00pm Monday to Fridays

    Min Job and Qualification requirements:
    • 2 – 3 + years Solar PV / Electrical Products related background with technical support background Technical Support Advisors Experience
    • Good knowledge of local regulations and requirements
    • Strong knowledge of off-grid, grid-tied, commercial and battery backup systems
    • Multi-lingual is advantageous but not crucial
    • An electrical engineering qualification is preferred but not essential
    • Excellent Internal and External Communication, Good Telephone Manner, Computer and IT Literate,
    • Customer Orientated, Methodical, Problem Solving

    Requirements / Duties:
    Pre-Sales Support
    • Remote customer pre sales product/system support across off-grid, grid-tied, battery back-up and commercial products and applications
    • Remote pre-sales PV System design advice on suitable and compatible parts and solutions
    • Complete compatibility reviews on customer orders; checking for errors and resolving before dispatch of order, both theoretical and physical reviews/updates
    • Supporting the sales department to improve their product knowledge and answering customer queries
    • Battery Charging
    • Supporting other members of the technical team
    • Representing the company at public functions and training events
    • Building firm relationships with our customers
    • Study of South African and neighbouring countries’ regulations and product suitability
    • Provide constant feedback to management with suggestions to improve the customer experience and internal efficiencies

    Post-Sales Support
    • Remote customer post-sales product/system support – diagnosis, solving issues, getting systems working
    • Carry out RMA processes for faulty products
    • Physical testing of returned goods suspected to be faulty in line with the return’s procedure
    • Return stock inventory
    • Liaising with suppliers regarding product issues and RMA approval
    • Complete firmware updates and testing on products when required
    • Provide constant feedback to management on product issues especially where they may impact other customers or the company’s stock

    Frogg Recruitment SA
  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Years of experience: 4
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Technical Support Advisor Pre/ Post Sales Airport Industrial Cape Town

  • Recruiter

    Frogg Recruitment SA

  • Province

    City of Cape Town, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    Negotiable

  • Apply now

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