Technical Support AgentCall center

City of Cape Town, Western Cape 24 July

CompuGroup Medical (PTY)Ltd

  • Description

    Gives high quality and high available support for our products and Services to customers and partners by phone, mail, chat and any other Communication channel.
    Taking and forwarding calls, answering customer inquiries and handling complaints regarding software topics (gives First call resolution)
    Creating Support tickets and tasks
    Recording and management of customer call in the CRM system
    Follow-up on Clients and business partners
    Able to deal with Technical issues eg:
    • Basic windows networking (for troubleshooting)
    • Log on issues
    • Connectivity issues
    • Billing issues
    • Reports issues
    • Program functionality issues
    • Assisting with installing issues

  • Number of vacancies: 2
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Years of experience: 3
  • Language(s): English ,Afrikaans
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Technical Support Agent

  • Recruiter

    CompuGroup Medical (PTY)Ltd

  • Province

    City of Cape Town, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary


  • Apply now

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