Don't miss any news or updates from BestJobs

Not now Allow

Technical Support Agent

R 9.500,00 monthly City of Cape Town, Western Cape 29 May

Important company in the sector

  • Description


  • REF: TSA-SSS-MAR02

    Sun Slots Shared Services (Pty) Ltd would like to recruit a Cape Town based Technical Support
    Agent in their Technical Support Department with previous Technical Call Centre experience. This
    position reports to the Gaming Technical Support Manager.

    RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO

    Call Management (Escalation/notification).
    Apply technical knowledge of the LPMs when resolving queries efficiently.
    Develop and maintain effective relationship with internal and external clients as well as to ensure that
    dispute resolution is performed timeously.

    Ensuring compliance to internal and external Policies and Procedures and Regulations with all related
    Regulatory Authorities.

    Apply knowledge of Central Electronic Monitoring System (“CEMS”) effectively.
    Good customer service by understanding customer expectations and dealing with their concerns time-
    ously.

    Ensuring that all administrative functions are completed accurately and timeously.
    QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED

    Grade 12.
    English, Afrikaans with a third language would be advantageous.
    Technical troubleshooting experience.
    The ability:
    To focus on results through customer focus, managing work and planning and organising
    To express potential through adaptability, initiating action, work standards, innovation and stress
    tolerance.

    To interact effectively through communication, building customer loyalty and trust, managing con-
    flict, negotiation and gaining commitment.

    Ability to communicate verbally and in writing with all levels of management, customers and
    third-party service providers

    To achieve goals by contributing to team success and follow up.
    Interested parties should email a detailed CV to ********************** by close of business on

    Thursday, 15 March 2018, with the REF:CODE above as the subject line.

    Sun Slots strives to be an equal opportunity company and preference will be given to

    candidates who meet our EE requirements

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Certificate
  • Availability for travel: No
  • Availability for change of residence: No

Similar ads

Full Time - Permanent contract - R 12.500,00 monthly

22 July

Full Time - Permanent contract - R 9.000,00 monthly

24 April

Full Time - Permanent contract - R 11.000,00 monthly

Today, 11:16 AM

Ad summary

  • Technical Support Agent

  • Province

    City of Cape Town, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 9.500,00 monthly

  • Apply now

Related search