Technical Support AgentNightt Shift

R 5.500,00 monthly Western Cape 17 June

Thanda Human Capital (Pty) Ltd

  • Description

    My client a leading BPO in South Africa is seeking Technical Support Agents to work on their Australian ISP Campaign. Due to the time difference between Australia and South Africa, you will be required to work night shift.

    Key Performance areas:
    Provide remote/telephonic support for Internet Connectivity, Wi-Fi, VoIP, ISP and other systems.
    Setup new routers and Wi-Fi access points for installation.
    Maintain a high degree of first-time resolution for support queries and adhere to all service management principles and SLA.
    Troubleshooting all services, including but not limited to ADSL, Fibre, Mobile Data, Hosting E-mails.

    Minimum requirements:
    Clear criminal record
    Excellent communication both written and verbal (English)
    Previous IT experience or qualifications
    Previous Call Centre experience advantageous
    Candidates with no work experience will be considered provided you meet the following requirements :
    Excellent command of the english language both written and verbal with an IT Certificate (min 6 months course)
    Free transport will be provided for the night shift.

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Grade 12 /N4 (Matric)
  • Language(s): English ,
  • Availability for travel: No
  • Availability for change of residence: No

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