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R 7.500,00 monthly City of Cape Town, Western Cape 29 May

Important company in the sector

  • Description


  • Technical Support Agents Required - (Nightshift)

    Top Australian Internet Service provider is looking for exceptional candidates to join our world class technical team.
    The position requires an individual who is a creative problem solver with excellent communication skills.
    You will join a team of problem solvers whose main goal is to interact with customers through phone calls and emails to resolve their technical issues and to provide high level customer service.

    Key Performance areas:

    Provide remote/telephonic support for Internet Connectivity, Wi-Fi, VoIP, ISP and other systems.
    Setup new routers and Wi-Fi access points for installation.
    Maintain a high degree of first-time resolution for support queries and adhere to all service management principles and SLA.
    Troubleshooting all services, including but not limited to ADSL, Fibre, Mobile Data, Hosting E-mails.
    Minimum Requirements:

    Grade 12 and A+
    N+ highly advantageous
    Excellent verbal and written communication skills (clear neutral accent)
    Must be able to Identify Networking related issues/faults
    Previous experience working in a similar support role is advantageous
    Must be willing to work shifts in a 24/7 environment
    Benefits:

    Salary: R4 800 – R7 500 (Depending on experience)
    Transport provided for unfavourable hours
    Free breakfast and coffee
    MyHealth medical insurance
    Monthly incentives (Top performers can earn up to an additional R5 000 per month)
    ONLY apply if you meet the requirements.

    Job Type: Full-time

    Salary: R4,800.00 to R7,500.00 /month

    Experience:

    Technical Support or Customer Service: 1 year (Preferred)
    Work Remotely:

    No

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Certificate
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Technical Support

  • Location

    City of Cape Town, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 7.500,00 monthly

  • Apply now

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