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R 15.000,00 monthly City of Cape Town, Western Cape 7 May

HotelJobs CC

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  • Description


  • RESPONSIBILITIES: Handle customer inquiries both telephonically and by
    email Manage and resolve customer complaints Receive, Identify and
    escalate priority issues Follow up customer calls where necessary Perform
    basic account and or server maintenance activities Monitoring and
    maintaining networks. Troubleshooting system and network problems and
    diagnosing and solving hardware or software faults. Providing support,
    including procedural documentation and relevant reports Following diagrams
    and written instructions to repair a fault or set up a system. Working
    continuously on a task until completion (or referral to third parties, if
    appropriate) Prioritising and managing many open cases at one time.
    Rapidly establishing a good working relationship with customers Follow all
    company’s filed procedures and protocols Cooperate with technical team
    and share information across the organization Comprehend customer
    requirements and make appropriate recommendations/briefings Willing to
    work shifts Responding within agreed time limits to queries ESSENTIAL
    QUALIFICATIONS: MTCNA qualification essential (non-negotiable) Excellent
    knowledge of network protocols, configurations, and operations 2-5 years’
    experience in the Internet service Provider Industry IT qualification (A+ / N+
    or a combination thereof) ESSENTIAL KNOWLEDGE & SKILLS REQUIRED:
    Experience with FreePBX and VoIP Experience with Yealink/Snom Basic
    understanding of OSPF and routing Wireless networking (advantage)
    Ubiquity and/or Mikrotik experience

  • Number of vacancies: 10
  • Requirements

  • Minumun level of education: Certificate
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Technical Support

  • Recruiter

    HotelJobs CC

  • Location

    City of Cape Town, Western Cape

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    R 15.000,00 monthly

  • Apply now

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