VIP Manager

City of Johannesburg, Gauteng 24 January

Initiate International

  • Description


    Are you a VIP Manager looking for an exciting new challenge? A leading leisure and hospitality group have a great job opportunity for you to join their team in Johannesburg. You will be the point of contact for all the VIP customers. You will also identify potential VIPs and reaching out to them, as well as host the VIPs at numerous live sporting events. Does this job seem perfect for you? Keep reading!

    Your key job responsibilities as the VIP Manager in Johannesburg will include:

    - Understand the Unit and Group VIP strategies and align the Unit VIP services plan to personalise the services and offerings in line with customer preferences
    - Collaborate with the Retention Marketing Manager in developing strategic objectives for the sports betting VIP customer engagement strategy and incentives aligned to specific deliverables
    - Develop VIP business/customer growth through acquisition and retention strategies and targets, and manage the achievement of milestones against deliverables
    - Develop and manage plans for the implementation of the customer engagement strategy including a customer segmentation plan to take advantage of acquisition, retention and growth opportunities and achieve financial goals
    - Manage and utilise relevant marketing solutions including direct marketing, digital channels and land-based marketing, to achieve targets
    - Develop and manage the VIP sports betting customer referral programme; including the onboarding and developing of referred and potential customers
    - Compile and implement a VIP events calendar that will support brand
    - Develop an annual budget and costings for VIP business incentives ,campaigns and events, and monitor Return on Investment and impact performance of various campaigns and interventions against targets on an ongoing basis
    - Identify and investigate new opportunities and innovations to optimise VIP spend and revenues
    - Grow relationships and collaborate with gaming and VIP colleagues at property level to create exceptional
    Guest experiences and build strong relationships with key clients to initiate, leverage and grow VIP sports betting business opportunities
    - Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
    - Conduct analyses and report on activations and business growth relative to VIP revenues on a daily, weekly, monthly, quarterly and annual basis
    - Manage the end-to-end customer experience for all VIP and hosted sports betting customers

    Requirements for this VIP Manager job in Johannesburg:

    - Grade 12
    - 3 Year Degree / Diploma in Business Management or Marketing is preferred
    - Minimum of 5 years’ experience within a VIP management role
    - Experience in the sports betting industry is an advantage
    - Ability to work shifts that meet operational requirements
    - Domestic and International travel as required

    If you meet the above requirements for this VIP Manager job in Johannesburg, we would like to hear from you! Please send your CV through to ******************************* today! If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist


  • Number of vacancies: 1
  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • VIP Manager

  • Recruiter

    Initiate International

  • Province

    City of Johannesburg, Gauteng

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    Negotiable

  • Apply now

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